Gift cards that work across Lightspeed X-Series and Shopify
Question: We currently use Shopify and Lightspeed Retail POS (Lightspeed X-Series). Is there a way our gift cards can be bought on Shopify and used in Lightspeed and vice versa?
Answer: Wrapped developed a gift card solution that works across Lightspeed X-Series and Shopify, providing unified functionality for both in-store and online gift card purchases and redemptions.
Selling and accepting gift cards in Lightspeed X-Series Retail POS
When a customer buys a gift card in-store via Lightspeed, the balance is simultaneously created in Shopify under the same code. To accept payment, select the gift card payment type and scan/type the code.
Selling and accepting gift cards in Shopify
When customers purchase online, Wrapped generates the code in both Shopify and Lightspeed. Two selling options:
- Shopify product page: Gift cards ordered through standard checkout and delivered via email
- Wrapped storefront embedded on Shopify: Personalization at purchase with direct Stripe payment
What happens where?
| Action | Lightspeed X-Series (in store) | Shopify (online) |
|---|---|---|
| Customer buys a gift card | Sold at the till; the same code and balance are created in Shopify | Sold at checkout; the same code and balance are created in Lightspeed |
| Customer redeems | Select the gift card payment type and scan or key the code | Applied at checkout like any other payment method |
| Partial redemption | Remaining balance is immediately correct online | Remaining balance is immediately correct at the till |
| Balance check | Staff look it up at the POS | Self-serve balance checker on your site |
| Physical cards | Activated and sold in store | Ordered online and posted to the recipient |
Because both platforms read and write the same canonical balance, there is no reconciliation step and no window where the two disagree. That is the difference between a real integration and a nightly sync.
What else is included?
- Fully-branded gift card experience
- Support for both physical and digital gift cards
- Customizable email delivery, with scheduled send
- Premium gifting with themed options, video, and message personalization
- Full liability reporting, broken down by channel
See the Lightspeed integration hub for all three Lightspeed product families, or the full list of POS and eCommerce integrations. Pricing is published in full on the pricing page.
