These Terms of Service (the Terms) govern your use of Wrapped, an omnichannel gift card and voucher platform operated by Loud Labs Limited (Wrapped, we, us, our), a company incorporated in New Zealand. By signing up for an account, accessing the platform, or using any Wrapped service, you agree to be bound by these Terms. If you don't agree, don't use the service.
We may update these Terms over time. Material changes are notified by email to your account contact at least 30 days before they take effect. Your continued use of Wrapped after a change becomes effective is acceptance of the updated Terms; if you don't accept the change, you can cancel your account before it takes effect.
Who can use Wrapped
Wrapped is a service for businesses, not consumers. To use it, you must represent a business with the legal capacity to enter into these Terms in the country where you operate, and the person creating the account must be authorised to bind that business. We may verify your details, refuse new accounts at our discretion, and require additional information at any time during the relationship.
If you sign up using credentials supplied by an integration partner (for example, an OAuth flow with a connected POS or eCommerce platform), you authorise us to access your data on those platforms to the extent needed to deliver the service.
Your account and account security
You're responsible for everything that happens under your account, including the actions of staff and third parties you give access to. Keep credentials confidential, enable two-factor authentication where it's offered, and tell us promptly at support@wrappedgiftcards.com if you suspect unauthorised access.
You must keep account information accurate — particularly billing details, the connected sites, and the volume of cards you issue, since these affect your subscription and the integrity of our reporting.
Plans, billing and free trials
Wrapped is offered on subscription plans described on the pricing page. Plans bill in advance — monthly plans are charged each month before the period of service, annual plans are charged each year. Pricing is in U.S. dollars unless we agree otherwise in writing. Per-activation overage fees apply when you exceed the included volume on your plan, billed at the rate stated for your tier.
New accounts begin with a 14-day free trial of the platform. We don't take a payment method to start the trial. If you don't add a payment method or cancel before the trial ends, your access to paid features is paused until you choose a plan.
If a charge fails, we'll let you know and give you 14 days to update your payment method. Until the balance is paid, paid features may be suspended. Annual prepayments aren't refunded on cancellation, except where required by law. Taxes (GST, VAT, sales tax, withholding) are your responsibility on top of the listed price unless explicitly stated otherwise.
Your right to use the platform
For the duration of your subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use Wrapped solely for your business's gift card and voucher program. We retain all other rights — including the platform's source code, designs, features, documentation, and trademarks.
You agree not to: reverse engineer, copy, or attempt to derive source code from the platform; resell, sublicense, or commercially exploit the platform other than through your own gift card program; use the platform to send unsolicited communications or violate communications laws; circumvent any technical limit, security control, or rate limit; use the platform to process content or payments that are illegal or that violate the rights of others; or use automated tools to access or extract data from the platform other than via the published API at the rates we permit.
Customer data and privacy
When you use Wrapped, you submit data — your business records, gift card and customer information, and integration credentials. As between you and Wrapped, you own this data. You grant us a worldwide, royalty-free licence to host, copy, transmit, and display the data only as needed to provide the service, support you, secure the platform, prevent fraud, and produce aggregated, anonymised analytics.
You're responsible for the lawfulness of what you submit. That includes giving customers a privacy notice that covers Wrapped's involvement, obtaining any consents required under applicable privacy law (for example, the Privacy Act 2020 in New Zealand, the GDPR in the EU/UK, the Australian Privacy Principles, and U.S. state privacy laws where applicable), and honouring rights requests from your customers. Our handling of personal information is described in our Privacy Policy.
Service availability and changes
We work to keep Wrapped available, but the platform is provided on an as-available basis. We may schedule maintenance, perform emergency repairs, or roll out updates that change features. We'll give reasonable notice for non-emergency changes that materially reduce functionality you rely on. Third-party platforms we integrate with (POS, eCommerce, payments, wallet services) may change their behaviour or APIs in ways outside our control.
Warranties and disclaimers
To the maximum extent permitted by law, the platform and the service are provided without warranty of any kind. We don't warrant that the service will be uninterrupted, error-free, secure against every threat, or fit for any specific purpose; nor do we warrant the accuracy of third-party data or content. All implied warranties are excluded to the extent the law allows. The Consumer Guarantees Act 1993 (New Zealand) does not apply because the service is acquired for business use; the parties agree to contract out of that act under section 43.
Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost data, arising out of or in connection with these Terms — even if a party has been advised of the possibility.
Our total aggregate liability to you for all claims under or relating to these Terms is limited to the fees you actually paid to Wrapped in the twelve months immediately before the event giving rise to the claim. This cap doesn't apply to amounts you owe us, your indemnification obligations, breaches of confidentiality, intellectual-property infringement, or fraud or wilful misconduct.
Your indemnity to us
You'll defend, indemnify, and hold harmless Wrapped, our affiliates, and their officers, directors, employees, and agents from and against any third-party claim, damage, liability, cost, and expense (including reasonable legal fees) arising from: your breach of these Terms, your misuse of the platform, the data or content you submit, the products or services you sell, your gift card terms or marketing communications, your interactions with customers, or your failure to comply with privacy or consumer protection law.
Confidentiality
Each party will treat the other's non-public information as confidential, use it only to perform under these Terms, and protect it with at least the same care it uses for its own confidential information of similar sensitivity. This doesn't apply to information that's already public, was independently developed, or that the law requires to be disclosed (in which case the receiving party will give reasonable notice where allowed). Confidentiality obligations survive termination.
Ending the relationship
You can cancel your subscription at any time from your account settings or in writing to support@wrappedgiftcards.com. Cancellation takes effect at the end of your current paid period; you remain responsible for fees through that date.
We may suspend or terminate your account immediately on written notice if you materially breach these Terms and don't cure the breach within 14 days, if your business becomes insolvent or enters administration, or if your use of the platform creates a security or legal risk we reasonably consider serious. We may also terminate without cause on 30 days' written notice; if we do, we'll refund any prepaid fees pro-rata for the unused portion of the term.
For 30 days after termination you can request export of your account data in a format we reasonably determine. After that period we may delete the data, though we keep what we need for legal, audit, fraud-prevention, and aggregated-analytics purposes. Cancellation does not retroactively void gift cards already issued — you remain responsible for honouring outstanding balances and complying with applicable consumer protection law.
Use of your name and logo
You grant us a non-exclusive licence to use your business name and trademark to identify you as a Wrapped customer in case studies, marketing materials, and our customer list (including on our website). You can withdraw this permission at any time by emailing support@wrappedgiftcards.com.
General legal terms
Governing law. These Terms are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts for any dispute that can't be resolved through good-faith discussion.
Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control — including natural disasters, war, civil unrest, pandemics, internet outages, and acts of upstream infrastructure providers — provided the affected party works in good faith to resolve the issue.
Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in connection with a corporate reorganisation, merger, or sale.
Notices. We send notices to the email on your account or via the in-product notification surface. You send notices to support@wrappedgiftcards.com. Notices are effective on transmission.
Severability and waiver. If a court finds any provision unenforceable, the remainder stays in effect, and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable. A delay or failure to enforce a right isn't a waiver of that right.
Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement we sign with you, are the entire agreement between us about Wrapped and supersede prior discussions.
Contact us
Questions about these Terms? Email support@wrappedgiftcards.com.