Pricing

Frequently asked questions

How does the 14-day free trial work?

You'll get 14 days to try Wrapped risk-free. We collect billing details upfront so the trial converts seamlessly into the plan you choose; you won't be charged until the trial ends, and you can cancel any time during the 14 days to avoid being billed.

Is there a free trial?

Yes, we offer a 14-day risk-free trial. You won't be charged until the trial converts to a paid plan — cancel any time during the 14 days to avoid being billed.

When will I be charged?

If you are on a monthly plan, you'll be charged 1 month in advance. If you are on an annual plan, you'll be charged 1 year in advance. Pricing is in USD.

Can I pass fees on to customers?

Yes, you can optionally pass processing fees on to gift card purchasers.

What is a 'site'?

A site represents a single business location or brand. Additional sites beyond your plan's limit cost $20/month each.

Can I import existing gift cards?

Yes, you can import your existing gift cards from Shopify or other platforms. Our migration tools make it easy to bring your entire gift card program onto Wrapped.

What is premium onboarding?

Premium onboarding ($300 one-time) includes migration management, full setup assistance, and dedicated support during your launch.

Do you support physical gift cards?

Yes, you can order branded physical gift cards through Wrapped to sell in-store alongside your digital cards.

Can I cancel at any time?

Yes, you can cancel your subscription at any time. There are no long-term contracts.

What payment methods do you accept?

We accept all major credit cards. Enterprise customers can arrange invoicing.

Do I need technical knowledge to set up?

No. Wrapped is designed to be easy to set up with step-by-step guides. Our support team is also available to help.

What happens if I exceed my activation limit?

You will be charged the per-activation overage rate for your plan. You can upgrade at any time to get a higher allocation and lower overage rate.

What happens to my gift cards if I cancel?

Gift cards remain redeemable obligations to your customers. After cancellation you can export the full gift card ledger (codes, balances, transaction history) for a 30-day window. You retain responsibility for honouring outstanding balances under applicable consumer protection law; consult our terms of service or your local rules.

Can I switch between plans?

Yes — upgrade or downgrade at any time from your account settings. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the end of the current billing period. Annual prepayments aren’t refunded on downgrade but the new plan starts when the prepaid period ends.

Do unused activations roll over to the next month?

No — activation allowances reset each billing cycle. Unused activations don’t carry over to the next month or year. If you regularly approach the limit, the overage rate or the next-tier plan is usually cheaper than buying additional pre-paid activations.

Is there a sandbox or test environment?

Yes. The free trial gives you a fully functional account where you can connect a test POS or eCommerce store, issue test cards, and validate the workflow before going live. API access on Pro and above includes a separate test-mode token for integration development.