Privacy Policy

3.1 Merchant acknowledgement and agreement

If you are a merchant, you acknowledge and agree that:

• You are responsible for determining the purposes for which consumer information is to be processed and that we collect and use consumer information on your behalf.
• You are separately obligated to act in accordance with those privacy laws that apply in the country where you and/or your customers are located.
• Even if you are not established in the EU, you may also be obligated to act in accordance with the GDPR if you are offering goods and services to consumers who are located in the EU at the time they transact with you.

In all cases, you should:

• Help consumers understand how both you and Wrapped will collect and use their personal information by posting an up-to-date privacy policy on your storefront that complies with those privacy laws that apply to you.
• Obtain informed consent from your consumers to the collection and use of their personal information by Wrapped on your behalf in accordance with the Merchant Terms.

4.1 Merchants

If you are a merchant, we collect personal information about you when you register to access and use our Services and then subsequently when we provide Services to you via our platform, including:

• Contact name and contact details (including address).
• Username and password.
• Support information, including issues, dates of contact, and corrective measures undertaken.
• Technical information, including browser software, device, IP address, referral links (UTM), language, and operating system.

4.2 Consumers

If you are a consumer, we collect personal information about you on behalf of your merchant when we provide our services to the merchant, including:

• Your name, email address, age, and gender.
• Location.
• The products and/or services purchased by you.
• The value of your purchase.
• Time and date of purchase.
• Gift cards applied/redeemed.

We collect this information when:

• You register as a customer of your merchant.
• You accept any gift cards or promotions offered to you by your merchant.
• You purchase goods or services from your merchant.
• You supply any additional information to your merchant.
• You view goods or services from your merchant.

4.3 Website visitors

If you are a website visitor, we collect information, including:

• Referral links (UTM).
• Pages visited.

5.1 Merchants

We use the personal information we collect about you to:

• Process your account registration.
• Provide you with Services.
• Identify you when you sign into your account.
• Communicate with you in relation to the Services.
• Resolve technical queries.
• Enhance and further develop our service offering.
• Enforce compliance with our Merchant Terms of Use.
• Produce reports and summarize research data.

5.2 Consumers

We use the personal information we collect about you on behalf of your merchant so that we can provide our services to merchants, including:

• To inform the merchant about the types of services that you and other consumers like you are likely to use so that the merchant can offer gift cards and promotions that are more relevant and effective.
• To improve and personalize the services we provide to the merchant.
• To improve our business processes, such as security, speed, and information systems.

5.3 Website Visitors

We optimize marketing efforts by tracking website referrals.

7.1 Merchants

We do not share merchant personal information outside Wrapped, except for third-party billing services.

7.2 Consumers

We will disclose your personal information only to the merchant with whom you have registered as a customer (and on whose behalf we are collecting and using your personal information).

7.3 Website visitors

Website data will only be disclosed to third-party data analytics and integration services.

9.1 Merchants

We will occasionally send you transactional emails or other communications regarding your account with us, updates to our website and maintenance, and new features/special offers.

You can ask us not to use your personal information for communications, marketing, and promotional purposes at any time by:

• Unsubscribing to our marketing emails using the unsubscribe function.
• Contacting us by using the details below and asking us to unsubscribe you.

You understand that if you instruct us not to email you, then you may delay or forego receipt of service-related information or access to new functionality.

9.2 Consumers

Wrapped will only send email (or other) correspondence to consumers on behalf of your merchant where you have opted in to receive emails from your merchant.

10.1 Merchants

You have the right under the Privacy Act 2020 to understand what personal information we hold about you and to access and/or request the correction of your personal information held by us. You can do this by contacting us using the details below.

10.2 Consumers

We collect and use your personal information on behalf of your merchant. If you would like to access and/or correct your personal information, then please contact your merchant directly. We will then act on the merchant's instructions to us. If you send a request to us, then we will forward your request on to your merchant so that your merchant can respond to you.

11.1 Merchants

You can ask us to delete information we hold about you and stop collecting and using your personal information by closing your account with us. After you notify us that you wish to delete your account, we will only hold your personal information for up to 30 days after your account is closed. If we are not able to delete all your information, then we will let you know.

11.2 Consumers

We collect and use your personal information on behalf of your merchant. For this reason, it is up to your merchant to determine how long we will retain your personal information on our systems. If you would like us to:

• Stop collecting and using your personal information; and/or
• Delete or return information that we hold about you,

Then please contact your merchant directly. We will then act on the merchant's instructions to us. You understand that if your merchant instructs us to stop collecting and using your information, then you will no longer be able to receive promotion and reward offers via our Platform.