About
About Wrapped
Wrapped is a gift card platform for retailers, restaurants, golf clubs and hospitality groups. You sell gift cards, experience vouchers and store credit through your POS, your online store and mobile wallets, and every one of them reads the same balance in real time.
The company, in brief
- Product:
- Wrapped. Gift cards, experience vouchers and store credit on one ledger
- Legal entity:
- Loud Labs Limited
- Based in:
- New Zealand
- Used in:
- Australia, New Zealand, Canada, the United Kingdom, Europe, and the United States
- Integrations:
- 30+ POS, eCommerce, marketing and payment platforms
- Pricing:
- From $49/month USD, published in full on the pricing page
What we build
Most gift card systems are a feature bolted onto something else: a POS, an eCommerce platform, a loyalty suite. That works until a business outgrows one system. A guest buys a card online and cannot spend it in the venue. A group opens a second site on a different till and issues a second, incompatible card. A retailer refunds cash because the POS has no way to issue credit.
Wrapped exists to remove that whole class of problem. It holds one balance across every till and channel you run, so a card is sold once and redeemed once no matter where your customer happens to be standing. Everything else is built on that one ledger: the branded storefront, Apple and Google Wallet, experience vouchers, refund-to-credit, marketing automation and liability reporting.
How we work
- Independent of any POS vendor. Wrapped is not owned by a till or payments company, so it integrates with competing platforms on equal terms and has no reason to push you toward one.
- Published pricing. Every plan, allowance and overage rate is on the pricing page. There is no "contact us for pricing" tier below Enterprise.
- Your gift cards stay yours. If you leave, you can export the full gift card ledger, codes, balances and transaction history, and the outstanding balances remain your obligation to honour, not something that disappears with the subscription.
- Comparisons that name the trade-offs. Our comparison and alternatives pages say where a competitor, or your POS's built-in gift cards, will do the job, and what you give up either way.
Who uses Wrapped
Retail and apparel brands, restaurant and hospitality groups, distilleries and wineries, golf clubs, cafes and specialty retailers, from single sites to multi-venue groups running several POS systems at once. Named examples, with the results they saw, are collected in the case studies.
Who writes here
The guides, comparisons and case studies on this site are written by Natasha Mazey, CEO and Founder of Wrapped, working directly with the merchants running these programs.
Contact
- Support (email and chat, all plans): help.wrappedgiftcards.com or support@wrappedgiftcards.com
- Developer documentation: wrappedgiftcards.readme.io
- LinkedIn: @wrappedgiftcards
Sync gift cards across all your sales channels with leading POS and eCommerce integrations.
About Wrapped: frequently asked questions
- Who owns and operates Wrapped?
- Wrapped is built and operated by Loud Labs Limited, a New Zealand company. Wrapped is the product name; Loud Labs is the legal entity you contract with. The company is independently operated and is not owned by a POS or payments vendor, which is why Wrapped integrates with competing platforms on equal terms.
- Where is Wrapped based, and where can it be used?
- Wrapped is based in New Zealand and used worldwide. Customers run gift card programs on Wrapped across Australia, New Zealand, Canada, the United Kingdom, Europe, and the United States. Pricing is billed in USD.
- What kinds of businesses use Wrapped?
- Retailers, restaurants and hospitality groups, distilleries and wineries, golf clubs, cafes, and multi-site brands. What they have in common is running more than one sales channel: a POS plus an online store, or several venues. That is the point where a gift card locked to one system starts costing you.
- Is Wrapped a payments company?
- No. Wrapped issues and manages gift cards, experience vouchers, and store credit, and keeps their balances in sync across your sales channels. Payment processing stays with your existing provider: your POS, your eCommerce checkout, or Stripe on the Wrapped storefront.
- How do I get in touch?
- Product and account questions go through the Wrapped Help Center at help.wrappedgiftcards.com, which is staffed for email and chat support on every plan. Developers should start with the API documentation at wrappedgiftcards.readme.io. If you would like to see the platform first, you can book a demo or start a 14-day free trial without talking to anyone.