Solutions / Hotels and accommodation
Gift cards and stay vouchers for hotels and accommodation
Wrapped is a gift card platform for hotels, lodges and accommodation providers. It sells stays, dining and spa packages as dated experience vouchers alongside cash gift cards, and keeps one balance across the front desk, the restaurant, the bar and the spa.
In 30 seconds
A property connects Wrapped to the outlets that take payment — the restaurant and bar POS (Lightspeed Restaurant or Square), retail or spa (Lightspeed Retail or Heartland), and the online store or Wrapped storefront. Cash gift cards and dated stay or dining vouchers post to one ledger, redeemable across every outlet. Finance gets one consolidated liability number instead of one per outlet.
A property is many businesses sharing one guest
Accommodation properties run several revenue centres — rooms, restaurant, bar, spa, retail — often on different systems. Guests do not perceive those boundaries. Someone given a gift card for the hotel expects to spend it on dinner, at the bar, or on a treatment, not to be told it only works at one outlet.
Wrapped holds the balance above the outlet systems, so a single card or credit is spendable across every connected point of sale on the property, with the running balance visible everywhere in real time. That is also what lets finance close on one liability figure rather than reconciling several.
Stay and package vouchers, not just dollar amounts
The gift someone actually wants to give is a night away, a dinner-and-stay package, or a spa afternoon — not an open-ended dollar balance. These sell at a much higher average value, and they lock in the revenue upfront.
Wrapped treats these as experience vouchers: a defined package, dated for availability and booking management, QR-coded for redemption, and tracked on the same liability ledger as cash cards. That gives the front desk a clean redemption action and gives finance one consistent treatment for all stored value.
- Dated for availability.
- Valid-from and valid-until dates keep vouchers inside your seasonal and blackout windows.
- Scan at the desk.
- QR redemption at check-in avoids typing long codes while a guest waits.
- Packages, not just rooms.
- Bundle dinner, breakfast, a treatment or a late checkout into a single sellable voucher.
- Revenue recognised properly.
- Vouchers sit in deferred revenue alongside gift cards until redemption, on one report.
Gifting is a seasonal revenue channel worth running properly
Accommodation gifting is heavily concentrated around Christmas, Valentine’s Day, Mother’s Day and anniversaries. That concentration means the storefront experience matters disproportionately — a large share of annual gift revenue passes through it in a handful of weeks.
Wrapped includes a branded gifting storefront on your own domain, with personalised messages, scheduled delivery so a voucher arrives on the right morning, and wallet support. You can run it without needing a separate eCommerce platform, which matters for properties whose booking engine is not a general online store.
Credit for service recovery
Hospitality runs on recovery gestures — a room that was not ready, a noisy night, a delayed service. Comping in cash or writing off a charge removes the revenue permanently.
Issuing branded store credit instead keeps the value in the business and gives the guest a reason to return. Every issuance is audit-logged with the staff member and reason, which matters when duty managers across several shifts have the ability to issue credit.
Getting started
Setup is four steps: brand your gift card assets and storefront, connect your POS and any online store, import existing gift cards so outstanding balances keep working, and optionally order physical cards. Most businesses are live the same day. Pricing starts at $49 per month with a 14-day free trial, published in full on the pricing page.