Loop Returns and Wrapped: Refunds that retain revenue.
Issue store credit on returns through Loop — the credit lands on a Wrapped balance redeemable across every connected POS, eCommerce store, the Wrapped storefront, and Apple/Google Wallet.
Refund-to-credit through Loop, redeemable on every Wrapped channel.
Refund-to-credit
Convert returns into store credit, automatically
When a customer initiates a Loop return, Wrapped issues a store credit balance redeemable on every connected channel — keeping revenue on the books and incentivising the return-to-purchase loop.
- Higher revenue retention.
- Store credit instead of cash refund — typical lift over 80% redemption.
- Cross-channel.
- Credit redeemable on Shopify, your POS, the Wrapped storefront, or via Apple/Google Wallet.
- Same liability ledger.
- Store credit and gift cards live on one ledger with channel-broken-down reporting.
Returns that don't leak revenue
Loop initiates the return — Wrapped issues the credit
- Customer-driven returns.
- Loop's self-serve return flow handles the customer side; Wrapped handles the credit.
- Bonus credit incentives.
- Offer extra credit (e.g. 110% of refund value) to incentivise store-credit selection over cash refund.
- Auditable.
- Every issued credit appears on the Wrapped liability dashboard with full activity timeline.
How to deliver a premium experience
Branded store credit that drives repeat purchase
Store credit issued through Loop is fully branded, Apple/Google Wallet-compatible, and redeemable on every connected channel — same UX as a Wrapped gift card.
- Apple & Google Wallet.
- Customers add their store credit to their phone for instant access.
- Branded delivery.
- Branded email, branded balance display, branded redemption flow.
- Klaviyo flows.
- Re-engagement campaigns and balance reminders driving back into your store.
Everything you need in a modern gifting platform
- Flexible formats
- Offer cash gift cards, experience vouchers, and branded store credit—all in one system.
- Revenue retention
- Process refunds onto gift cards to keep revenue on the books.
- On-brand design
- Create branded gift cards your customers are proud to give and share.
- Wrapped storefront
- A fully branded gifting storefront on your own domain — no extra eCommerce platform required.
- Automated marketing
- Use gift card campaigns and Klaviyo, Myne, or Zapier automations to drive return visits.
- Reporting & analytics
- Track sales, redemptions, and activity timelines with channel-broken-down liability reporting.
- Multi-location ready
- Sell and redeem gift cards across all sites with accurate reporting and role-based permissions.
- Seamless integrations
- Connect Wrapped with 30+ POS, eCommerce, and marketing tools on a single ledger.
Set up Loop + Wrapped in a few easy steps.
Connect Loop, configure store credit rules, and start retaining revenue on returns today.
- Customize your digital gift card assets and storefront
- Start with our default templates and add your branding or design completely custom assets on your own Wrapped storefront.
- Activate Loop in Wrapped (Pro plan and above)
- Enable the Loop integration in your Wrapped admin. Loop is available on the Pro plan and above. If you also run Shopify, contact Loop to disable Shopify's native gift cards so refunds flow exclusively through Wrapped.
- Configure the Loop webhook
- In Loop's developer settings, point a webhook at the URL Wrapped provides. Loop fires on the "Return closed" event; Wrapped issues the resulting Wrapped gift card to the customer.
- Test a return end-to-end
- Run a test return through Loop's self-serve portal, confirm the Wrapped store credit lands on the customer profile, and verify it's redeemable on every connected channel.
