Loop Returns and Wrapped: Refunds that retain revenue.
Turn Loop returns into credit your customers spend again. Wrapped issues it as a gift card they can use at every connected POS and eCommerce store and on the Wrapped storefront, and keep in Apple or Google Wallet.
Refund-to-credit through Loop, redeemable on every Wrapped channel.
Refund-to-credit
Convert returns into credit, automatically
When a Loop return closes, Wrapped issues a gift card for the credit amount that your customer can spend on every connected channel, keeping the revenue on your books and turning a return back into a purchase.
- Higher revenue retention.
- Credit instead of a cash refund keeps the value of the return in your business.
- Cross-channel.
- Credit redeemable on Shopify, your POS and the Wrapped storefront, and kept in Apple or Google Wallet.
- Same liability ledger.
- Return credit is a Wrapped gift card on the same ledger as every other card, linked to the original order.
Returns that don't leak revenue
Loop initiates the return, Wrapped issues the credit
- Customer-driven returns.
- Loop's self-serve return flow handles the customer side; Wrapped handles the credit.
- Your credit rules.
- Bonus credit and other incentives are set in Loop, and Wrapped issues the credit amount Loop sends.
- Auditable.
- Every issued credit appears on the Wrapped liability dashboard with full activity timeline.
How to deliver a premium experience
Branded credit that drives repeat purchase
Credit issued through Loop is a Wrapped gift card: fully branded, Apple/Google Wallet-compatible, and spendable on every connected channel.
- Apple & Google Wallet.
- Customers add their credit to their phone for instant access.
- Branded delivery.
- Branded email, branded balance display, branded redemption flow.
- Klaviyo flows.
- Re-engagement campaigns and balance reminders driving back into your store.
Everything you need in a modern gifting platform
- Flexible formats
- Offer cash gift cards, experience vouchers and branded store credit, all in one system.
- Revenue retention
- Process refunds onto gift cards to keep revenue on the books.
- On-brand design
- Create branded gift cards your customers are proud to give and share.
- Wrapped storefront
- A fully branded gifting storefront on your own domain, with no extra eCommerce platform required.
- Automated marketing
- Use gift card campaigns and Klaviyo, Myne, or Zapier automations to drive return visits.
- Reporting & analytics
- Track sales, redemptions, and activity timelines with liability reporting broken down by channel.
- Multi-location ready
- Sell and redeem gift cards across all sites with accurate reporting and role-based permissions.
- Seamless integrations
- Connect Wrapped with 30+ POS, eCommerce, and marketing tools on a single ledger.
Getting started
Set up Loop + Wrapped in a few easy steps.
Connect Loop, choose your credit options in Loop, and start retaining revenue on returns today.
- Customize your digital gift card assets and storefront
- Start with our default templates and add your branding or design completely custom assets on your own Wrapped storefront.
- Activate Loop in Wrapped (Pro plan and above)
- Enable the Loop integration in your Wrapped admin. Loop is available on the Pro plan and above, and needs your Shopify store connected to Wrapped. Contact Loop to disable Shopify's native gift cards so refunds flow exclusively through Wrapped.
- Configure the Loop webhook
- In Loop's developer settings, point a webhook at the URL Wrapped provides, then paste Loop's webhook secret back into Wrapped. Loop fires on the "Return closed" event; Wrapped issues the resulting Wrapped gift card to the customer.
- Test a return end-to-end
- Run a test return through Loop's self-serve portal, confirm Wrapped issues a gift card against the original order, and verify it's redeemable on every connected channel.
Loop Returns and Wrapped: frequently asked questions
- What happens when a Loop return closes?
- Loop sends Wrapped a webhook. Wrapped finds the original order, issues a Wrapped gift card for the credit amount Loop reports to the customer's email address, links the card to that order and marks the order refunded. The card then syncs to your connected sales channels.
- Do I need Shopify to use Loop with Wrapped?
- Yes. Wrapped builds the Loop webhook address from your connected Shopify store, so connect Shopify to Wrapped before you set up Loop.
- How is the Loop connection secured?
- Add the webhook URL Wrapped gives you in Loop, then paste Loop's webhook secret into Wrapped. Wrapped checks the signature on every request and rejects any that don't match.
- Can I give customers bonus credit for choosing a gift card?
- Bonus credit is configured in Loop. Wrapped issues the credit amount Loop sends for the return, so the value on the card is decided by your Loop settings.
- Does return credit expire?
- It follows your account's default gift card expiry. If you haven't set one, the credit doesn't expire.
- How much does Wrapped cost with Loop Returns?
- The Loop Returns integration is included on Pro and above. Pro is $99 per month and Plus $199, both in USD, and annual billing saves 20%. Pro includes 200 gift card activations a month and Plus 500, with a per-activation rate beyond that. The integration itself carries no additional fee, and there is a 14-day free trial.