Solutions / Salons and spas

Gift cards and treatment vouchers for salons and spas

Wrapped is a gift card platform for salons, spas and treatment clinics. It sells named treatments and packages as dated vouchers alongside cash gift cards, keeps one balance across the front desk and your online store, and lets you issue credit instead of cash on cancellations.

In 30 seconds

A salon or spa connects Wrapped to the front desk POS (Lightspeed Retail, Square or Heartland) and any online store or the Wrapped hosted storefront. Cash gift cards, treatment vouchers and store credit share one ledger. Vouchers are dated and QR-redeemable at the desk; retail product purchases draw on the same balance as services.

Gifting is a large share of salon and spa revenue

Few categories are as gift-driven as personal care. Treatments are a natural present, demand spikes hard around Christmas, Mother’s Day and Valentine’s Day, and a meaningful share of new clients arrive holding a gift someone else bought.

That makes the gifting experience a customer-acquisition channel rather than an administrative task. The recipient’s first impression of your brand is the voucher itself — which is a reason to care about branded design, personalised messages and scheduled delivery rather than emailing a plain code.

Sell the treatment, not a dollar amount

A named treatment converts better as a gift than an open balance. "A 60-minute deep tissue massage" is a decision the buyer can make confidently; "$120 of credit" makes them guess whether it is enough, and they frequently under-buy as a result.

Wrapped supports treatment vouchers as defined products with optional valid-from and valid-until dates, QR-redeemable at the front desk in a single scan. They sit on the same liability ledger as cash gift cards, so you are not tracking two systems.

Named treatments and packages.: Sell a specific service or a bundle rather than an open balance, at a higher average value.
Dated to manage the diary.: Valid-until dates keep redemption inside a window you can staff for.
Single-scan redemption.: QR codes redeem in one action at a busy front desk.
Services and retail on one balance.: A client can put their remaining balance toward take-home product without a separate instrument.

Turn cancellations and no-shows into credit

Late cancellations and no-shows are a permanent cost in appointment-based businesses. So are service-recovery gestures when a treatment did not go to plan. Handling either in cash takes the revenue out of the business for good.

Refund-to-credit keeps it in: the client receives branded credit rather than a refund, spendable on any service or retail product. Because clients commonly spend beyond the credited amount when they rebook, the gesture often recovers more than it costs. Every issuance is audit-logged with the staff member and reason, which matters when several front-desk staff have the ability to issue it.

Multi-location and staff permissions

Salon and spa groups need a client to be able to book at whichever location suits them that week, and to spend a gift card there regardless of where it was bought. Without a shared balance, each site runs its own scheme and clients find the boundary at the desk.

Wrapped shares one balance across every connected site — 3 on Basic, 7 on Pro, 12 on Plus, with extra sites at $20 per month — and separates permissions so front-desk staff can redeem without being able to create value. Every adjustment is attributable, which is the control that matters most in a business where staff turnover is normal and the instrument is spendable.

Getting started

Setup is four steps: brand your gift card assets and storefront, connect your POS and any online store, import existing gift cards so outstanding balances keep working, and optionally order physical cards. Most businesses are live the same day. Pricing starts at $49 per month with a 14-day free trial, published in full on the pricing page.

Salons and spas: frequently asked questions

What is the best gift card system for a salon or spa?

The two things that matter most in this category are treatment vouchers — selling a named service or package as a dated, scan-redeemable product rather than a dollar amount — and the ability to issue store credit for cancellations and service recovery. Add per-staff permissions and audit trails, since the instrument is spendable and front-desk turnover is normal. Wrapped covers these, integrating with Lightspeed Retail, Square and Heartland, from $49 per month.

Can we sell specific treatments as gift vouchers?

Yes. Treatment vouchers are defined products in Wrapped: name the service or package, optionally set valid-from and valid-until dates to keep redemption inside a window you can staff, and redeem by QR scan at the front desk. They are tracked on the same liability ledger as cash gift cards.

Can a client use one gift card for both treatments and retail products?

Yes, where both are transacted through a connected POS. A cash gift card is a single balance spendable on any service or retail item, so a client can put the remainder of a treatment gift toward take-home product without needing a second instrument.

Can we issue credit instead of refunding a cancelled appointment?

Yes. Store credit can be issued to a client from the dashboard or the POS in one action, and is immediately spendable on any service or product across your connected sites. Each issuance records the staff member and reason in an audit trail. Clients commonly spend beyond the credited amount when they rebook, so this typically retains more revenue than a cash refund.

How do we stop staff from issuing gift cards to themselves?

Permissions and audit trails. Issuance, balance adjustment and bulk creation are separate role-based permissions, so front-desk staff can redeem without being able to mint value, and two-factor authentication can be required for elevated actions. Every issuance and adjustment records who did it, when, and on which channel. The gift card fraud prevention guide covers internal fraud controls in more detail.